1. Connect
An Aircall admin installs the app with OAuth and selects the Aircall numbers it may observe. The app creates one account webhook for call.ended.
Documentation
Missed Call SLA Receipt
Install-forward proof that missed inbound Aircall calls received answered outbound callbacks.
2. Choose an SLA
Set a callback target from 5 minutes to 24 hours. New missed calls receive that due time; existing evidence is never rewritten.
3. Resolve
A completed outbound call qualifies only when Aircall supplies an answered timestamp. It closes the oldest unresolved missed call for the same account-keyed number digest.
What the app stores
Call IDs, event times, missed-call reason, SLA due time, outcome, and response interval. A phone number is used transiently to compute an account-keyed HMAC and is discarded before queueing or persistence. The app does not store names, contacts, recordings, voicemail, transcripts, comments, tags, or messages.
Evidence boundaries
The ledger begins after installation and covers only Aircall numbers the installing admin selected. Verify individual call records in Aircall. Webhook retries are deduplicated by installation, event type, and call ID.
Deletion and billing
$12 per Aircall account per month after a 14-day trial. Cancel an active subscription before deletion. Deletion first removes the Aircall webhook, then removes the encrypted OAuth token, cases, receipts, and sessions held by Cazimedia.
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