Refund Policy

1. Purchases are processed by the storefront

PrepKit subscriptions and in-app purchases are processed and managed by the platform you bought through. Because that provider handles the transaction, refunds are governed by that provider's refund policy:

• Apple App Store — request a refund through Apple (reportaproblem.apple.com or your Apple account). Apple decides App Store refunds.
• Google Play — request a refund through Google Play's order history or support. Google decides Google Play refunds.
• Web (Stripe) — where PrepKit is purchased on the web, contact [email protected] and we will process eligible refunds through Stripe.

2. Marketplace kit purchases

Paid kits from the coach marketplace are purchased through the same storefronts and follow the same routes above. When a refund is granted, it is recorded as an adjustment against the associated earnings; refunds, chargebacks, and fraud losses reduce the net receipts used to calculate coach payouts.

3. Subscriptions & cancellation

You can cancel a subscription at any time in the managing storefront (App Store, Google Play, or your web billing portal). Cancellation stops future renewals; it does not by itself trigger a refund of an amount already charged, which is subject to the applicable storefront policy and your local consumer-protection rights.

4. Your statutory rights

Nothing in this policy limits refund or cancellation rights you have under the consumer-protection laws of your jurisdiction.

5. Contact

Questions about a charge: [email protected]. For App Store and Google Play purchases, the fastest route is the storefront's own refund process.