Everything merchants ask before and after installing. Can't find it here? Email us — a person answers.
It hides shipping rates at checkout for the zip or postal codes you choose. You can hide one specific rate — no Express to a remote area, while Standard stays available — or block shipping to those codes entirely, in which case checkout tells the customer that shipping isn't available to that address.
All of them — Basic, Shopify, Advanced, and Plus. ZipGuard is built as a Shopify Function (Delivery Customization), so it doesn't need the checkout UI extensions that normally restrict this kind of app to Shopify Plus.
Open ZipGuard from your Shopify admin and click Add rule. Enter the zip or postal codes, choose whether to block shipping entirely or hide one named rate, then save. There's no theme edit and no code.
No. Codes are comma-separated, and a trailing * matches a whole range by prefix — 902* covers every code beginning with 902. So 90210, 10001, 902* is a valid single entry. Matching ignores capitalisation, which matters for postal codes outside the US.
Its name — never its price. Enter the rate name as it appears at checkout, for example Express or Standard; you'll find your exact names under Settings → Shipping and delivery. Matching is case-insensitive and partial, so express still catches "Express Shipping". If you type something that looks like a price, the app rejects it and tells you why.
Up to 50, each with its own list of codes and its own rate. Every plan includes all of them — there's no per-rule or per-order charge.
No. The rule runs as WebAssembly inside Shopify's own checkout, with no call out to any external server. Restricted rates are gone before the page renders, so there's no flicker of an option appearing and then vanishing.
The app reads one thing — the delivery address's zip or postal code — and only to test it against your rules. It stores no customer data and requests no customer-data permissions, which is why the App Store listing's data-access section names no personal information. Your rules live in your own store, on the delivery customization the app creates.
One plan, Pro, at $4.99/month with a 7-day free trial. Billing is handled by Shopify and appears on your regular Shopify invoice — no card is given to us. To cancel, open Plan in the app's navigation and click Cancel plan; you can also do it from your Shopify admin. Cancelling takes effect immediately.
The app interface is translated into English, Spanish, French, German, Italian, and Brazilian Portuguese, and follows the language your Shopify admin is set to.
Nearly always one of three things: the rate name doesn't match what checkout actually shows (check Settings → Shipping and delivery and copy it exactly), the test address's zip isn't in the rule's list, or a price was entered instead of a name. Try the rule in Block shipping entirely mode first — it needs no rate name, so it isolates whether the codes themselves are matching.
Email [email protected] and tell us the zip code you tested and the rate name you entered — that's usually enough to spot the problem on the first reply.